Return & Exchanges

Return & Exchanges Policy

At RAEJIA.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and exchange policy below.

Return Eligibility

You may request a return within 30 days of receiving your order if:

• The item is defective, damaged, or incorrect.

• The item is unused and in its original condition.

• The item is returned with all original packaging and accessories.

Items Not Eligible for Return

The following items cannot be returned or exchanged:

• Items damaged due to misuse, negligence, or improper handling.

• Products showing signs of wear or use.

• Clearance, final sale, or customized items (if applicable).

Return Process

To initiate a return, please contact our customer support team at support@raejia.com and provide:

• Your order number

• A description of the issue

• Photos of the item (if damaged or incorrect)

Our team will review your request and provide return instructions.

Refunds

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.

• Processing times may vary depending on your payment provider.

• Shipping fees are generally non-refundable unless the return is due to our error.

Exchanges

If you received a defective, damaged, or incorrect item, we will gladly arrange a replacement or exchange at no additional cost.

Return Shipping

• If the return is due to our error (wrong item, damaged item, defective item), we will cover the return shipping cost.

• For all other approved returns, the customer may be responsible for return shipping costs.

Contact Information

Company Name: RAEJIA (HONGKONG) LIMITED

Address:
FLAT/RM A 12/F ZJ 300
300 LOCKHART ROAD
WAN CHAI
HONG KONG

Email: support@raejia.com

Website: RAEJIA.com